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*Terms and Conditions

By clicking “Login” recipient is agreeing to the below terms and conditions on behalf of the licensee (the “Licensee”) of Siemens Industry’s (“Siemens”) PSS™ software suite. Access to the PSS Support Portal is strictly for employees and authorized contractors or agents of the Licensee. The confidential, and copyrighted software, materials and associated documentation (the “Materials”) supplied in the PSS™ Support Portal to the Licensee is subject to the terms of the software license terms with PSS or its affiliates and Licensee (the “EULA”), with these terms and such EULA taking precedence over any other conflicting terms and conditions, in the order of precedence as written herein. Licensee’s use of this service shall terminate upon breach of the EULA or the terms of this service, including, without limitation, breach of copyright laws confidentiality obligations. Licensee shall have responsibility for use of this service in compliance with the EULA and all laws, including without limitation, U.S. export laws and applicable privacy laws. This system is not designed for the processing of personally identifiable information. The user agrees it will not submit such information, and if it does so, PSS™ and its affiliates shall not be held responsible. Except as otherwise agreed in the EULA, this service is provided AS-IS, WITHOUT WARRANTY OF ANY KIND, INCLUDLING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES.


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We are happy to announce that our new ticketing tool (www.siemens.com/support-gridsoftware) is now live!

You are welcome to create your account on the new Portal. We will take care of activation and assigning your account to your company.

Please open your tickets in our "My Service Experience Portal"! We are happy to welcome you there.

We prepared for you a little FAQ with information and help for the first steps and questions in our new Portal:

FAQ – My Service Experience (Customer Portal) - Siemens SiePortal

Sign up for our new portal with your registered company email address.

Please note that it may take up to 72 hours for your account activation. Meanwhile, you can continue to contact our support team via the ticketing interface here. Once your account is activated, you will have complete access to our self service portal and you can use your account to raise support tickets and track their status



Important Note : If you are a current user of our support ticketing system, your email may have been pre-registered. In order to activate your account or retrieve your password, Please contact PSS Support


Ingrese a nuestro nuevo portal con la dirección de correo electrónico de su empresa registrada.

Tenga en cuenta que la activación de su cuenta puede demorar hasta 72 horas. Mientras tanto, puede continuar contactando a nuestro equipo de soporte a través de la interfaz de ticketsaquí. Una vez que su cuenta esté activada, tendrá acceso completo a nuestro portal de autoservicio y podrá usar su cuenta para obtener tickets de soporte y rastrear su estado.


Nota importante: Tenga en cuenta que estamos experimentando algunos problemas con las licencias emitidas recientemente para PSS®E debido a una interrupción en el sistema de nuestro proveedor de licencias. Nos comunicaremos con todos los clientes afectados con la resolución. Si tiene alguna pregunta o no puede obtener sus licencias, comuníquese con el Soporte de PSS enviando un ticket aquí

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